Interpersonal conflict is a fact of life. Conflict occurs even when group members do not have differences in goals, interests, or motivations. This is important because associated litigation costs exceed $5 billion annually, and thats not counting the second- and third-order consequences. Employees who consistently engage in conflict average almost 50 % higher health care costs. In addition, almost 90 % of firings, and about 50 % of quitting can be traced back to interpersonal work conflicts. Given the importance of this subject, I created two studies designed to help academics and...