"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a...
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn'...
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.
Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho brings the same magic to employees. Through the inspirational story of business leaders...
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho
Here are the highly successful training techniques used at one of the top golfing schools in America--the Golf University in San Diego. It was founded by Ken Blanchard, coauthor of the bestselling books The One Minute Manager, Raving Fans, and Gung Ho In this brilliant book, Blanchard applies his management wisdom to the game of golf. He explains how you can take the same methods that are highly effective in business and adapt them with astonishing success to your golf game. Using training techniques that have been tested with pupils from beginners to low handicappers,...
Here are the highly successful training techniques used at one of the top golfing schools in America--the Golf University in San Diego. It was founded...
This is the story of a One Minute Manager who was so successful in every way that he forgot one important thing: He forgot to stay physically fit. He was so much in demand that he ate on the run, didn't take time to exercise, and all the while saw his weight balloon and his breath grow shorter. He soon discovered success in business was endangering his health. His life was out of balance.For all those busy, achieving people with overcrowded schedules, here is a useful blueprint that shows how to manage stress and make a lifetime commitment to fitness and well-being. By following four...
This is the story of a One Minute Manager who was so successful in every way that he forgot one important thing: He forgot to stay physically fit. He ...
High Five combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones.
Through the story of Alan Foster, a workplace one-man band, High Five identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, "Alan, we need good producers who are good team players, too." It is a bitter pill for him...
High Five combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what indi...
Set in the high-stakes world of global business, The System is a fast-paced thriller that takes readers on a roller-coaster ride of cutting-edge business developments, corporate espionage, and ruthless takeovers, where the last man standing may just be the one to get away with murder.Tim Hunt and David Atkinson are on the brink of a business breakthrough that promises to save David's lumbering old-economy behemoth, Quenetics-and put the company way ahead of its competitors by applying Tim's revolutionary (and top-secret) intelligent agent technology. But as rumors of their "killer app" begin...
Set in the high-stakes world of global business, The System is a fast-paced thriller that takes readers on a roller-coaster ride of cutting-edge busin...
The author of the million-copy-selling 1001 Ways series shows how to get ahead by fulfilling every employers ultimate expectation. This book contains a clear message: Every boss wants an effective worker to do what most needs to be done without having to be asked. Simple? Perhaps. Easy? Not on your life. But thanks to Bob Nelson, employers and employees everywhere will be empowered by this vital message, and in the process achieve their goals and create a mutually rewarding experience. As brief, to the point, and inspiring as his previous best-selling titles, Nelsons commonsense advice can be...
The author of the million-copy-selling 1001 Ways series shows how to get ahead by fulfilling every employers ultimate expectation. This book contains ...
Find Your Passion and Change Your Life-Provides clear explanations, insightful self-assessments and inspiring stories of people both ordinary and famous.---Newsday-An inspiring call to action.---Publishers Weekly-Written with the burning fire he espouses, Richard Chang's The Passion Plan powerfully teaches us how to ignite the embers of our dreams in order to truly find success and happiness.---Stephen R. Covey, author of the No. 1 best-seller, The 7-Habits of Highly Effective Peoplea-Richard Chang boldly challenges us not only to seek and find the passions which exist in all of us, but more...
Find Your Passion and Change Your Life-Provides clear explanations, insightful self-assessments and inspiring stories of people both ordinary and famo...
Based on his extensive experience as coach and mentor to many thousands of Christian leaders across a broad spectrum of ministry settings, Reggie McNeal helps spiritual leaders understand that they will self-select into or out of greatness. In this important book, McNeal shows how great spiritual leaders are committed consciously and intentionally to seven spiritual disciplines, habits of heart and mind that shape both their character and competence:
The discipline of self-awareness--the single most important body of information a leader possesses
The...
Based on his extensive experience as coach and mentor to many thousands of Christian leaders across a broad spectrum of ministry settings, Reggie McNe...
Ken Blanchard's Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping People Win at Work, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard's techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line. Ridge introduces WD-40 Company's year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he...
Ken Blanchard's Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better f...
