Techniques for Dealing with Conflicts: Confrontation and Mediation skills is an excellent resource for anyone who deals with conflict. A must read for anyone planning mediation and persons involved in achieving harmonious relationships. It is timely, and provides step-by-step options for resolving disputes in an easy-to-read style. - Rev. Dr. Gordon C. Evans, Minister, St. Paul's United Church, Montego Bay, Past Moderator-United Church in Jamaica and the Cayman Islands, Member - Police Public Complaints Authority. This book is a very useful contribution to what more needs to be done in the...