Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructure-until this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Get it all here. This book lists the CI types, toolset descriptions, detailed roles and activities,...
Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructure-until t...
If you read through this book and still don’t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years.
Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid change will not go away. Somehow they need to be pulled together to avoid the chaos. Service Management is the glue needed to hold these all together.
There is no IT...
If you read through this book and still don’t believe there is a critical need for IT Service Management then good luck seeing if you can sur...
