Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

This book contains proven steps and strategies on how to overcome caffeine addiction. Besides nicotine and alcohol, caffeine is the third most popular addictive drug in the world. Do you need your morning coffee to start your day? Do you develop instant headaches and bad mood when you miss your coffee? Then just like millions of people you are also suffering from caffeine addiction problem. People drink coffee for a variety of reasons: they like the taste, because they do a stressful job, or they are depressed and drinking coffee or caffeine-rich drinks are the only relief they got. But over...

Six Innovations That Made the Modern World.