The focus is on how to communicate and get others to what is desired with minimal hassles. Examples and techniques are based on the real world and can readily be used as a part of a hands-on training program. The highly successful intervention model is demonstrated through practical skill related exercises including - The Basics (sizing up skills).

What's the most important skill in becoming adept at managing other people? A proficiency that is fast-becoming an essential in today's work world: Social intelligence. Now, with this fascinating book, you can master the skills and intelligence you need to establish the strong interpersonal relationships essential to success in the workplace and at home.