The author spends much of her time facilitating teams that need helpsolving complex problems. She has found time and time again that everyone thinks that they know what the problem is, but experience working with a wide variety of people shows clearly that most of them are fixed on a single solution, rather than the problem. In general, they haven't worked out what the real problem is, let alone explored a range of options that will lead to the best solution.
After yet another session with a group of professionals from diverse disciplines, all with their own particular solutions, Lee...