While reforms of welfare policies have been widely analysed, the reform of welfare administration has received far less attention. Using empirical case studies, this book provides significant new insights into the way welfare administration is being internationally transformed. Particular attention is given to the effect on welfare clients, staff and agencies."Administering welfare reform" presents a critical analysis of governance practices in welfare administration and examines shifts in the participants, practices and processes of welfare administration. It presents original empirical case...
While reforms of welfare policies have been widely analysed, the reform of welfare administration has received far less attention. Using empirical cas...
Paul Henman provides rare insights into the nature of contemporary, technologically-facilitated government. The multidisciplinary approach of the text demonstrates that information technology is more than a tool for politicians and policymakers.
Paul Henman provides rare insights into the nature of contemporary, technologically-facilitated government. The multidisciplinary approach of the text...
Performance measurement is now a key management tool used by government to assess and enhance public services. It is also used as a tool for public sector transparency and accountability. Despite these noble objectives, performance measurement can also generate counterproductive and sometimes paradoxical outcomes. This book innovatively conceptualises performance measurement as a 'policy instrument'. Such an approach necessarily invites careful and critical examination of instances of the formation, application and contestation of particular performance measurement regimes, the tools used...
Performance measurement is now a key management tool used by government to assess and enhance public services. It is also used as a tool for public...
