Productivity improvement is increasingly recognised in the service sector - as well as in the manufacturing sector - as the key to performance improvement. This audit outlines why and how managers should carry out productivity assessments. It provides a set of business tools to help define the scope of the audit, the steps to be taken, and the types of situations where an audit may be used. Because every organisation will need to develop a set of productivity measures that are suited to its own business sector and structure, the audit does not attempt to provide objective metrics. Instead it...