Spoken dialog systems allow people to get information, conduct business, and be entertained, simply by speaking to a computer. There are hundreds of these systems currently in use, handling millions of interactions every day. How do they work? What problems do they solve? The goal of this book is to answer these questions and others like them, including:

How can I decide if a spoken dialog system is a good fit for the needs of my organization?

What's the difference between a voice user interface and a conventional graphical interface? What are the psychological...