This book is an independent and pioneering effort to assess the state of India's public services from a user's perspective. Most people in India depend on the "state" for many essential services. Yet, the state's monitoring of service delivery seldom goes beyond tracking public expenditure and physical outputs. Citizens who are the ultimate beneficiaries of these services are never asked for their feedback on the services despite the fact that they possess valuable information on the delivery, quality and responsiveness of services. The authors have admirably filled this gap and provided...
This book is an independent and pioneering effort to assess the state of India's public services from a user's perspective. Most people in India depen...