As a doctoral student, author Byron Cherry researched and studied the airline industry for two years. His case study outlines his findings and how passengers' perceptions of airline safety and airline security have changed since September 11, 2001. Cherry interviews many subjects who provide such varied answers to his question about fear of another terrorist attack as 'I am more afraid of thunderstorms and microburst than I am of terrorism," to 'I fear another attack someday will occur due to human error or a daring attack not unlike 9/11." Cherry brings to the forefront the major issues that...