A second, updated edition of the title which provides sample exams and guidance for counsellors who wish to become certified by either the Council or the Accreditation of Counselling and Related Education, or the National Board for Certified Counsellors.

Practical and easy to use, this human services text provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically based practice, as well as challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help you view issues in action, the...