Based on the Global System for Mobile (GSM) standard, UMTS, endorsed by major standards bodies and manufacturers, is the planned standard for mobile users around the world and is at present still being made available. Once UMTS is fully available geographically, computer and phone users can be constantly attached to the Internet as they roam, and have the same set of capabilities no matter where they travel. As researchers, developers and operators prepare for these advances, they need to have access to a resource providing cutting-edge advice on QoS and QoE management issues applied...