"In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. "The Art of Connecting" reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences.

The authors also explain how the most skillful connectors are able to shift perspectives -- to see a situation from three points of view: "me,"...