This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in...
This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving th...
Clients have been identified as critical for building delivery but have been under-researched with only a few studies about them. This book seeks to address this gap.
A deeper look into the nature of construction clients and their relation to building users exposes more fundamental questions related to the activity of building and the activity in the building. These fundamental questions include 'How do clients get what they want?', 'How do clients cope with the building process?', and 'How are clients being shaped by building(s)?'.
This book on clients and users is...
Clients have been identified as critical for building delivery but have been under-researched with only a few studies about them. This book seeks t...
