An organization operating in the twenty-first century is different from one that operated during the Industrial Revolution. Today's focus is on optimizing human potential; people are the enablers of most aspects of intangible value. People develop relationships with suppliers, customers, distributors, and other third parties through which work is executed. In "Reflective Leaders and High-Performance Organizations," authors Nick Shepherd and Peter Smyth take an integrated view of organizational performance that blends a focus on both outcomes and relationships.
"Reflective Leaders and...
An organization operating in the twenty-first century is different from one that operated during the Industrial Revolution. Today's focus is on opt...
