Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best...
Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels o...
Presenting an outline for utilities, government agencies, and power generators for educating consumers on conservation, better resource management, and a smaller carbon footprint, this book offers proven strategies for creating, delivering, and maximizing demand-side management.
Presenting an outline for utilities, government agencies, and power generators for educating consumers on conservation, better resource management, an...
Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love celebrating success. This must-read for aspiring customer service leaders also tells the stories of the CCOs' career paths and offers a lens into their visions for serving customers now and into the future.
...
Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a...
