As the computer gradually automates human-oriented tasks in multiple environ ments, the interface between computers and the ever-wider population of human users assumes progressively increasing importance. In the office environment, for instance, clerical tasks such as document filing and retrieval, and higher-level tasks such as scheduling meetings, planning trip itineraries, and producing documents for publication, are being partially or totally automated. The range of users for office oriented software includes clerks, secretaries, and businesspersons, none of whom are predominantly...

As the computer gradually automates human-oriented tasks in multiple environ- ments, the interface between computers and the ever-wider population of human users assumes progressively increasing importance. In the office environment, for instance, clerical tasks such as document filing and retrieval, and higher-level tasks such as scheduling meetings, planning trip itineraries, and producing documents for publication, are being partially or totally automated. The range of users for office- oriented software includes clerks, secretaries, and businesspersons, none of whom are predominantly...