You may be: trying to fix the healthcare system in your country... dealing with family break-up... exploring change - and making it happen - in your organisation... worrying about how to look after your elderly parents... In any case, you'll know that with some problems it's hard to know where to start - we can't define them, we get in a muddle thinking about them, we may try to ignore some aspect/s of them and - when we finally do something - they usually get worse. These problems are so entangled they become 'messy situations' and our first mistake is to try and fix them as we would fix a...