Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Ideal for non-technical managers, this book will also...

Delivering BPM Excellence Business Process Management in Practice Award-winning, real-world case studies in Business Process Management Now in their 19th year, the Global Awards for Excellence in BPM and Workflow recognize organizations that excel in implementing innovative Workflow and Business Process Management solutions to meet strategic business objectives. The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced and business process management concepts. The positive impact to their corporations includes...