Learn effective ways to assess and evaluate reference services in YOUR library

Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and...

Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and providing...

The United States government is one of the world's largest publishers, printing and distributing a wealth of information including resources on American history, crime and justice data, contextualized government images, census data, genealogy research and much more. To serve patrons, library personnel must remain knowledgeable about U.S. government resources, agencies, departments, and websites. Aimed at librarians and library personnel from all types of libraries, and at researchers, this practical, hands-on volume is a useful resource for learning how to find and apply information from the...