This current volume by a successful consultant to leading organizations and institutions combines two of his recent papers.
The first one looks at the phenomenon of illusion and disillusion in organizations. He believes illusions construct us, as opposed to us believing we create them. This is Gutmann's hypothesis which he examines in the book with help of examples from a personal and institutional point of view. He claims we can learn to recognize our own illusions and learn from them and this is the process he calls -disillusionment-.
The Dialogue of Lacks paper is a follow-up...