Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users.

Creating Citizen Consumers...

Publics, Politics and Power explores the emergence of new forms, sites, and practices of publicness and the implications for public services. It examines the remaking of the public in the context of new formations of the nation, where issues of migration, diversity, and faith challenge traditional forms of solidarity and citizenship. It traces the emergence of hybrid organizational forms and new strategies for governing publics and public services. It suggests some of the ways in which the public domain is being recast around notions of civil society, community, and populist participatory...

Publics, Politics and Power explores the emergence of new forms, sites, and practices of publicness and the implications for public services. It examines the remaking of the public in the context of new formations of the nation, where issues of migration, diversity, and faith challenge traditional forms of solidarity and citizenship. It traces the emergence of hybrid organizational forms and new strategies for governing publics and public services. It suggests some of the ways in which the public domain is being recast around notions of civil society, community, and populist participatory...