Spoken dialog systems allow people to get information, conduct business, and be entertained, simply by speaking to a computer. There are hundreds of these systems currently in use, handling millions of interactions every day. How do they work? What problems do they solve? The goal of this book is to answer these questions and others like them, including:

How can I decide if a spoken dialog system is a good fit for the needs of my organization?

What's the difference between a voice user interface and a conventional graphical interface? What are the psychological...

This book draws on the remarkable advances in speech and language processing taking us beyond basic medical dictation and telephone self-service, areas commonly associated with speech technology, to address a wide range of complex speech and language disorders ranging from autism to aphasia.

This book presents new standards for multimodal interaction published by the W3C and other standards bodies in straightforward and accessible language, while also illustrating the standards in operation through case studies and chapters on innovative implementations. The book illustrates how, as smart technology becomes ubiquitous, and appears in more and more different shapes and sizes, vendor-specific approaches to multimodal interaction become impractical, motivating the need for standards. This book covers standards for voice, emotion, natural language understanding, dialog, and...