The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence(r) by Glenn Bodinson and Kay Kendall shows you how to improve your healthcare organization faster than the competition and gives you a way to sustain every improvement. The book includes a senior leader planning phase that not only defines the transformation for the organization, but also designs the nine essential systems that must be in place in order for the organization to be successful. Innovative and exciting, The Executive Guide to Understanding and Implementing Baldrige in...

Kay Kendall's RAINY DAY WOMEN is the second book in the Austin Starr Mystery series. In 1969, during the week of the Manson murders and Woodstock, the intrepid amateur sleuth, infant in tow, flies across the continent to support a friend suspected of murdering women's liberation activists in Seattle and Vancouver. Then her former CIA trainer warns that an old enemy has contracted a hit on her. Her anxious husband demands that she give up her quest and fly back to him. How much should Austin risk when tracking the killer puts her and her baby's life in danger?