Cultural Diversity as a Strategic Advantage

This insightful and practical work should be required reading for managers, physicians, nurses, allied health caregivers, and support staff, in order to overcome barriers to communication and change in dealing with an increasingly complex patient and employee base. I highly Andorse this excellent book written by these outstanding authors.


--Donald R. Oxley, vice president and executive director, Kaiser Permanente

As reflected in new cultural competency requirements for health care organizations,...