The number of workers employed on a temporary basis has grown hugely over the past few decades. This new book provides the first serious analysis of temporary work and its effect on the economy as well as its ramifications for workers. Both editors from University of Newcastle, NSW.

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

The numbers of workers employed on a temporary basis has grown massively over the last few decades. The benefits to firms of hiring workers on a temporary basis are clear and generally can be reduced to their cheaper short term cost. The status of workers employed in this manner however means that they are less likely to receive the same rights as their permanent working colleagues. This impressive new book provides the first serious analysis of temporary work and its effect on the economy as well as its ramifications for workers.

This book focuses on the challenges of capacity building for flexible work organizations in Asia, and demonstrates how business enterprises practice reactive flexible capacity (in the form of adaptiveness and responsiveness) to cope with changing and uncertain business environments.