This book links notions of citizenship with government policy to inform service users about their rights. It explores the role of government in encouraging or deterring the cliaming of welfare entitlements as a way of understanding changing political perspectives and attitudes towards citizens and their social rights.Promoting welfare?: compares the rhetoric of claimants' rights with the realities of information provision;uses the example of the increasingly complex social security system to consider the citizenship status of claimants;focuses on government policies rather than on...