In the years since John Huber's trailblazing "Lean Library Management" was published, budget pressures on libraries have only increased. Yet libraries who have adopted his strategies have turned conventional management thinking-that if budgets are reduced, customer service suffers-on its head. These libraries have proven that by streamlining and improving customer services, they can eliminate wasteful activities and bring down costs. In The Purpose-Based Library, Huber and seasoned public library administrator Potter build on insight gleaned from decades of experience to demonstrate how...
In the years since John Huber's trailblazing "Lean Library Management" was published, budget pressures on libraries have only increased. Yet libraries...