Some children's 'difficulties' do not present in an obvious way, which makes diagnosis problematic, and access to help unforthcoming. This was the experience of Sandy Row, who, after a decade of misdiagnoses and unsatisfactory explanations for her children's struggle in mainstream school, realised that her children had special educational needs (SEN) and began her long quest for help from the SEN system. Row's testimony illustrates how the special educational needs system works and empowers other parents to demand help for their children who have special educational needs that require...