Learn how other libraries are using LibQUAL+(TM) data to improve their services and programs

This book focuses on the value of the 2002 LibQUAL+(TM) survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with--or interested in--library service quality assessment will benefit from the practical examples and graphical...

Learn how other libraries are using LibQUAL+(t) data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+(t) survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with--or interested in--library service quality assessment will benefit from the practical examples and graphical representations...

This is an investigation into the evolving nature of scholarly communications, the many challenges facing higher education, and the obligations of research libraries to promote teaching, learning, and research in a time of rapid change.