"This volume should not be required reading, but required study for everyone offering care in America. The biggest complaint about care in the USA is that "nobody listens." Tom Balles' book lays out, in simple detail, the basic human habits that we lost in our addiction to technology. Care is about individuals caring for other individuals."

ROBERT M. DUGGAN, MA, MAc (UK), Dipl Ac, (NCCAOM), author of "Common Sense for the Healing Arts and Breaking the Iron Triangle: Reducing Health-Care Costs in Corporate America"

""Becoming a Healing Presence" is simply elegant. Tom Balles calls all...