Change is an every day part of working life and yet, it is something which causes libraries and information departments as well as their larger organizations or communities which they serve, huge problems. If change is difficult, the coming transformation in the culture of knowledge work poses even greater problems. Everything in a work culture transformation, from changing the attitude of staff to the fundamental way in which we use information and knowledge, provides a challenge for the information professional. In the 21st century it is essential that information professionals adapt to a...