A library's web site is the face of the institution in the virtual world. If users don't quickly, easily, and intuitively find what they need, they will move on to other sites - possibly for good. Librarians understand the importance of usability for other library services, but while most libraries have a web site, many sites don't adequately address the needs of key users. step-by-step through the process of creating a user-friendly web presence for the library. Step-by-step web site design and redesign instructions and bibliography all contribute to this highly usable and timely guide. You...