Where once computers and technology were viewed as great time savers and tools to enable greater profitability, businesses today view technology simply as a cost of doing business. "Achieving Process Profitability: Building the IT Profit Center" shows that the typical classification of IT as a cost center is wrong, lays out the three canons of IT and shows how to transform the attitudes and perceptions about computers and technology within a business in order to achieve the single, universal and undeniable mission of IT.

Written in an easy-going and down-to-earth style that does not talk...