In this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective (group/organizational) levels of analysis. Original studies based on the theory show that it provides a...

In this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective (group/organizational) levels of analysis. Original studies based on the theory show that it provides a...

The second volume of Volunteering and Communication seeks to build upon the agenda set in motion by the first volume, which demonstrated the breadth of research being conducted on volunteers. The focus of this second volume is on the important issues related to volunteering in international and intercultural contexts. The chapters present empirical studies of volunteering divided into three sections. The first section includes six studies of the experiences of volunteers from a variety of countries including Thailand, South Korea, New Zealand, Australia, and Canada. The second section...