Much time and money is devoted to training - but courses do not always produce the outcomes desired. As a result many training organizations need to rethink the way they plan, design, deliver and evaluate their courses. Here Peter Taylor shows how to improve the quality of the entire training process - from initial assessments through to delivery and evaluation - by creating effective partnerships between trainers, trainees and other stakeholders. This wonderfully practical guide will allow users to adapt the PCD approach to their local conditions and create a sustainable improvement in...