Using these continuous improvement tools, mapped to the specific out-comes needed, your library team will consistently add value to its community, make a difference to customers, and improve services. The material for this book grew out of the co-authors' work over the past three years with the Indiana Continuous Improvement Initiative, a new approach to library planning and management that incorporates systems thinking models, sponsored by the state's Library Federation.

African History enhances self-awareness, cultural pride and self-confidence. Ray Wilson's Alphabets books are a must for every child's library. And there are many of the "A is for Apple, B is for Book" variety. Now Ray Wilson has taken a unique approach to his charmingly illustrated new book "Kelsey's Lessons on Africa Vol. 1" A is for Africa, G is for Griot, an African storyteller, and M is for the African concept of Maat, which represents truth, balance, and harmony. Here at last is an alphabet book celebrating the customs and accomplishments of the African people. Make it part of your...

African History enhances self-awareness, cultural pride and self-confidence. Ray Wilson's Alphabets books are a must for every child's library. And there are many of the "A is for Apple, B is for Book" variety. Now Ray Wilson has taken a unique approach to his charmingly illustrated new book "Kelsey's Lessons on Africa Vol. 1" A is for Africa, G is for Griot, an African storyteller, and M is for the African concept of Maat, which represents truth, balance, and harmony. Here at last is an alphabet book celebrating the customs and accomplishments of the African people. Make it part of your...