The evaluation of IT and its business value are recently the subject of many academic and business discussions, as business managers, management consultants and researchers regularly question whether and how the contribution of IT to business performance can be evaluated effectively. Investments in IT are growing extensively and business managers worry about the fact that the benefits of IT investments might not be as high as expected. This phenomenon is often called the IT investment paradox or the IT Black Hole: larges sums are invested in IT that seem to be swallowed by a large black hole...
The evaluation of IT and its business value are recently the subject of many academic and business discussions, as business managers, management consu...
A guide to measuring the benefits of IT. The different IT approaches and methods are discussed and illustrated with cases, including traditional financial evaluations such as the Return On Investment and Information Economics, and the more recent IT Balanced Scorecard.
A guide to measuring the benefits of IT. The different IT approaches and methods are discussed and illustrated with cases, including traditional finan...
