Thirty five register lanes available but only two lanes open. You approach the customer service desk to voice a complaint and the rude woman behind the counter tells you that the customer service department is now closed. A typical response in a world where customer service has slipped away. Everywhere you go in the world today service has been downsized or eliminated. The wonderful concept of self-service dominates everything from your local gas station to the world wide web and everything in between. You call a customer service phone line and there is no one to talk to. You go to fast food...

Former DISNEY Leader, Peter A. LaPorta Author of the highly acclaimed, "Who Hired These People?" and the work named by Amazon to be one of the top 20 motivational leadership books in print, " Ignite the Passion, A Guide to Motivational Leadership." "LaPorta is an expert who makes it easy to understand" - Gary Roen, The Midwest Book Review "Every page of this book takes you into one of Peter's seminars" -Greg DellaCorte, DAVCO, Inc. "Like having your own personal trainer for the inner soul" -Jeff Fuller, Body Coach, LLC "A Quote for Every Day" is a calendar of insight; full of thought...