What does a librarian do if an unattended child remains at closing time? Can nonresidents get a library card? What is the library's position on Internet filters? These are but a few of the kinds of issues that require clear, up-to-date library policies. If your staff makes decisions on the fly, if policies are nonexistent, outdated, and no one knows what they are, your library may be experiencing policy chaos. To avoid potential legal liabilities, confusion, lost opportunities and tensions among management, employees, customers, and the community at large, the answer is to create current,...