Business intelligence has always been considered an essential ingredient for success. However, it is not until recently that the technology has enabled organizations to generate and deploy intelligence for global competition. These technologies can be leveraged to create the intelligent enterprises of the 21st century that will not only provide excellent and customized services to their customers, but will also create business efficiency for building relationships with suppliers and other business partners on a long term basis. Creating such intelligent enterprises requires the understanding...

This text brings together essays on organizational learning, knowledge workers, intellectual capital and virtual teams. It includes the methodologies, systems and approaches needed to create and manage knowledge-based organizations in the 21st century.