The companies that provide the Internet to the rest of the world do not have the luxury of setting high expectations and assuming they will be met. These Internet infrastructure companies (IICs) are responsible for delivering the Internet's promise, including everything from eBusiness and mobile Internet applications to optical services and high-speed access. The Internet's audience takes this promise for granted, and IICs face the daunting challenge of making the Internet, and networks like it, do what the audience expects them to. To meet the expectations they face, IICs must harness the...