What does it take to have a great library? The right leader? A great team? A wonderful facility? The best services? How can you transform your library to better meet the demands of tomorrow? This author visited 10 exemplary public libraries in the United States and Great Britain to find answers to these questions. She interviewed directors and key staff, researched archives, and observed facilities, operations, and interactions. The results of her explorations are contained in this volume, providing readers with nuts and bolts information on public library management along with general...