Paving the Way for an Open Service Market We live in an age when powerful communications technology is becoming available to everyone. From our home we can send and receive not only analogue voice, but also growing volumes of digital information and even intelligence in the form of agents. We are becoming increasingly mobile and are expecting the same level of connectivity in the home, in the office, and on the road. The regulatory and commercial environment in which we communicate is changing. The telecommunications market is becoming increasingly competitive. The Internet is erasing the...