Creating peace in our lives is a life-long journey. The author, a successful conflict resolution and mediation consultant, draws on knowledge and techniques from many different disciplines: neurology, psychology, teambuilding, communication skills, negotiation, martial arts, alternative dispute resolution, law, education, diversity training, and spirituality.

All her concepts and tools are solidly based on accepted research; nevertheless the book is written in a very down-to-earth, conversational style. The book gives readers of all backgrounds the skills to resolve conflicts successfully...