Part of The New Skills Portfolio series, this book examines the innovation process from the line manager's perspective. This book identifies the skills needed to manage live 'real time' innovation in an environment where products and services are constantly refined, and where customer input is encouraged from an early stage.

A significant proportion of workers in any given organisation are employed by another firm under agency or outsourcing service agreements. Through a combination of pioneering legal analysis and rigorous case-study research, this book demonstrates that 'non-employees' are often the organisations most important resource.