Phone systems, service, data networks, and the Internet are critical pieces of any companyis communications. And most IT professionals donit understand the effects of deregulation and parallel technologies on the bottom line.

Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom consultants in the country who do nothing but find errors on bills. The economy seems to be crying out for just this type of study.

This work explores the various technologies in terms of cost and ROI, sets up some case studies to...