This book provides a wide-ranging overview of the diversity and complexity of case management practice in various regions and settings, within varying policy and regulatory frameworks, and in the context of a number of different client groups. It is structured around broad approaches to three areas: case management policy, case management practice, and issues surrounding the management, education, and regulation of case management. Part I discusses how case management originally emerged as a way of developing individually tailored plans for clients who were transferring from institutional...

Case management is used across a diverse range of organizational settings, from child protection to aged care, disability services, acute and community health, courts and correctional services, employment services, veteran services, education, and immigration programs. However, case management is not always successfully implemented, and practitioners often feel they are not given sufficient support. "The Practice of Case Management" draws on extensive practice research to identify the key characteristics of successful case management: organizational support, developing delivery models to suit...